Frequently Asked Questions

Connecting a Keyboard

Will any keyboard work?

Any MIDI keyboard, yep! The majority of electronic musical keyboards have MIDI capabilities built in. Simply look for a USB or MIDI port on the back of your keyboard. You can learn more about connecting your keyboard here.

Can I use my iPad?

Currently, browsers on iPad do not support MIDI connections. There is a browser you can download on the app store that does, however! It’s called Web MIDI Browser and it allows you to connect to your keyboard via bluetooth or lighting port.

Will any browser work?

At this point only Chrome supports MIDI connections natively, but you can download a small plugin to use Firefox or Safari. Open up Pianu’s keyboard detection page in either of these browsers to learn more.

Help I still can’t connect.

Have you tried the troubleshooting steps on our keyboard detection page? If so, send us a note with the model of your keyboard, and we’ll be happy to help!

Membership

How do I pause or cancel my membership?

Simply visit your Account Settings page, and click the CANCEL button next to your membership selection. You’ll continue to have access through the remainder of the month/year of your purchased subscription.

Can I start up again later?

Of course! At anytime you can resume your subscription by signing back up with a membership of your choice. Your progress is always saved to your account.

How do I update my credit card?

On your Account Settings page, simply click the Update Billing Details link next to any payment.

How to delete my account entirely?

Send us a message, and we’ll promptly remove your Pianu account completely.

I want to give Pianu as a gift, how do I do that?

Easy! Simply choose your membership option, monthly, annually, or lifetime – and select the “Is this a gift?” check box when purchasing.
You’ll need to be logged into an account on Pianu to see this box. This allows you to control the length of recurring membership, update payment options, or cancel.
When you click Purchase, you’ll be given a “gift URL”, which allows your giftee to redeem their access at anytime.

Playing Pianu

I’ve completed all of Pianu’s lessons, now what?

Congratulations! Pianu’s learning track is the equivalent of a year of introductory piano lessons, and you’re well on your way.
We recommend continuing your lessons one-on-one with a teacher, or through a higher education program.

Are you adding new lessons to Pianu soon?

Yes, many. All included free with your membership.

How often do you add new songs to pianu?

Every week. We prioritize our user requests, as well as new popular music, and holiday tunes.
Send us your request on facebook or twitter, and make sure to follow us to be notified when it’s complete.

Can I upload my own songs into Pianu using a MIDI file?

You sure can. We have a “uploader” feature available to our members. Check it out here pianu.com/upload.

Where do I put my fingers on the songs?

Many songs contain a video button, that demonstrates how to place your hands. We’re adding more of these videos to our library. You can view our growing selection on this youtube playlist.

What about…

Can I be an affiliate for Pianu?

Yep! Pianu has a built in affiliate program offering up to 50% of all new membership sales you send our way. Help us spread the joy of learning music.

Why did you create Pianu?

To make learning and playing piano available to everyone, and as accessible and affordable as possible.
Read our mission statement here.

Still have a question?

Send us a note